Privacy policy
Last updated 13 November 2026
This policy explains what personal data i3auto holds, why, who it is shared with and what you can do about it. It is written to be read.
Who we are
i3auto is a trading name of Sky Web Design Ltd, a company registered in England and Wales (company number 13848833, registered office 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB). You can reach us at info@i3auto.com.
For the data described here, Sky Web Design Ltd is the controller.
What we hold and why
| Data | Why we hold it | Legal basis |
|---|---|---|
| Your name, email address and a protected form of your password | To create your account, sign you in and contact you about it | Contract |
| Your workspace name, time zone and the people in it | To run the workspace and show the right people the right things | Contract |
| The social accounts you connect: account name, handle and the access details the network gives us | To publish the posts you schedule to those accounts. Access details are stored encrypted | Contract |
| Posts, images, videos and their descriptions that you create or upload | To store, schedule and publish them | Contract |
| A record of sign-ins and of failed attempts, with the internet address they came from | To keep accounts secure and to limit abuse such as password guessing | Legitimate interests |
| Payment details, once paid plans are available | To take payment. Card numbers are handled by our payment provider and never reach our servers | Contract, legal obligation |
We do not sell personal data, and we do not use your posts, images or videos to train AI models.
Data from the social networks you connect
When you connect a social account, the network gives us permission to act for that account. We use it only to do what you ask in i3auto: publish your posts and show whether they went out. We do not read your private messages, your followers' details or anything else we do not need for that. Disconnecting a channel deletes the access details we hold for it. You can also remove i3auto's access from inside the network's own settings at any time.
What each network gives us, and what we do with it:
| Network | What we receive | What we do with it |
|---|---|---|
| YouTube (Google) | Your channel's name, ID and picture, and permission to upload videos to it | Show the channel in your workspace and upload the videos you schedule |
| Google Business Profile | The list of business locations you manage (name and ID), and permission to post updates to them | Show each location as a channel and publish the updates you schedule |
| Facebook and Instagram (Meta) | The Pages you choose to share and the Instagram accounts linked to them (name, ID, picture), and permission to publish to them | Show each one as a channel, publish the posts you schedule and record whether each went out |
| TikTok | Your display name and picture, your account's posting settings, and permission to publish videos | Show the account as a channel, offer the choices TikTok requires for each video, and publish the videos you schedule |
| Your name and picture, the company pages you administer (name and ID) where LinkedIn allows it, and permission to post | Show the profile or page as a channel and publish the posts you schedule | |
| X | Your name, handle and picture, and permission to post | Show the account as a channel and publish the posts you schedule |
The access details each network gives us are stored encrypted on our servers in Germany. They are never sold, never shared with anyone except the network they came from, and never used for advertising. We keep them until you disconnect the channel or delete the workspace, and then delete them.
Google and YouTube: how i3auto handles Google user data
This section applies when you connect a YouTube channel or a Google Business Profile. i3auto uses YouTube API Services to upload your videos. By connecting a YouTube channel you also agree to the YouTube Terms of Service, and Google handles your data under the Google Privacy Policy.
What Google user data i3auto accesses
When you connect YouTube: your channel's name, ID and picture, and permission to upload videos to that channel. When you connect a Google Business Profile: the list of business locations you manage (each one's name and ID), and permission to publish updates to them. i3auto accesses no other Google user data: not your Gmail, contacts, Drive files, watch history, comments or subscribers.
How i3auto uses Google user data
Only to show the connected channel or location in your workspace, and to upload the videos and publish the updates that you schedule. Google user data is not used for advertising, is not used to train AI models, and is not used for any purpose other than providing i3auto to you.
Who Google user data is shared with
No one. Google user data is not sold and is not transferred to third parties. It is stored on the servers of our hosting provider, Hetzner Online GmbH in Germany, which acts only on our instructions.
How Google user data is protected
The access details Google gives us are encrypted before they are stored, and all traffic between you, i3autoand Google is encrypted in transit (HTTPS). Only authorised staff can reach the systems that hold Google user data, and each time a member of staff opens a customer's workspace it is recorded.
Retention and deletion of Google user data
Google user data is kept until you disconnect the channel or delete the workspace. It is then deleted from our live systems at once, and is gone from backups within 30 days. You can ask us to delete it by writing to info@i3auto.com, and you can remove i3auto's access to your Google account at any time at myaccount.google.com/permissions.
i3auto's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Who we share it with
We use a small number of companies to run the service. They act on our instructions:
- Hetzner Online GmbH, Germany: the servers and database that run i3auto.
- Cloudflare, Inc.: the domain's network protection, and storage for uploaded images and videos.
- Google (Google Workspace), which sends our account emails such as password resets and carries our support mailbox.
- Stripe, for payments, once paid plans are available.
- The social networks you choose to connect, which receive the posts you schedule to them.
Some of these companies process data outside the UK. Where they do, the transfer is covered by an adequacy decision or by standard contractual clauses approved for that purpose.
When our staff can see your account
To help you with a problem, an authorised member of our staff can open your workspace and see what you see. Each time this happens it is recorded with the staff member's name, the time and the reason, the session ends after one hour, and the record cannot be changed. Staff cannot see your password.
How long we keep it
- Your account and workspace: until you delete them. Deleting a workspace removes its channels, posts, images and videos.
- Security records of sign-in attempts: up to 30 days.
- Backups: up to 30 days after deletion, after which the deleted data is gone from them too.
- Invoices and payment records: six years, as UK tax law requires.
Cookies
i3auto sets only the cookies it needs to work: one that keeps you signed in and one that remembers which workspace you were using. It sets no advertising or tracking cookies, so there is nothing to consent to.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a form you can take elsewhere. Most of this you can do yourself in Settings. For anything else, write to info@i3auto.com and we will answer within one month. See also how to delete your data.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk, though we would like the chance to put it right first.
Children
i3auto is a tool for businesses and is not intended for anyone under 16.
Changes to this policy
If we change this policy in a way that matters, we will tell account holders by email before the change takes effect.